Terms of service
These terms apply between Nalenta and you, the user. By accessing or using Nalenta in any way (visiting the website, starting the triage, creating a dossier, paying or logging in), you accept these terms in full and without reservation. If you do not accept them, you must leave the platform immediately and stop using it.
1. What Nalenta does
Nalenta is a self-service platform that helps heirs handle the administration of simple Dutch estates. We provide general information, templates, checklists, deadlines and a dossier structure. We do not fill in any forms on your behalf, we do not file anything with authorities or third parties, and we do not provide legal, tax, financial, notarial or accounting advice. You remain the sole declarant and the sole party responsible for your estate declaration, your inheritance tax return and any decision or payment you make on the basis of the platform.
2. No attorney-client, notary or advisory relationship
Using Nalenta does not create any attorney-client, notary, tax, accountant or other professional service relationship. We are not a law firm, not a notary office, not an insurer and not a licensed tax advisor. The content of the platform is a general information resource and can never replace personalised advice from a notary, lawyer or tax specialist. In case of doubt, complexity, dispute between heirs, international elements or significant assets, we strongly recommend consulting a professional.
3. Eligibility and triage
Our deterministic triage may block a case involving minor or protected heirs, contested or unknown heirs, an active business or majority shareholding, or a likely insolvent estate. Real estate and foreign assets do not cause automatic rejection: they trigger a warning and additional review, and some steps may require a notary or another specialist. The triage relies only on the information you provide. If your situation evolves during or after the intake or turns out to be more complex than declared, you must stop using the service and consult a professional.
4. Your responsibility for the content
You are solely responsible for the accuracy, completeness and timeliness of all data you enter into the platform (information about the deceased, heirs, assets, debts, gifts, valuations, dates, amounts, etc.). Nalenta has no access to official registers and cannot detect or correct inaccurate, incomplete, withheld or fraudulent information. Calculations, estimates and checklists shown by the platform are based directly on the data you enter and have indicative value only. Actually filing the declaration, paying inheritance tax and meeting statutory deadlines remains your own responsibility.
5. Price and no VAT
The flat price is € 99 per case. Nalenta operates as a sole proprietorship under Belgium's small-business VAT exemption (article 56bis Belgian VAT Code), no VAT is charged and you receive an invoice without VAT.
6. Access period
After payment, you have 12 months of access to your dossier. Access then ends. You may request deletion of the dossier data; payment evidence and accounting records that we must legally retain remain stored for the applicable statutory period.
7. No refunds, exception for triage errors
Nalenta is a digital service that is delivered in full immediately after payment (access to your dossier, templates, and the guided flow). No refunds are granted, except in one case: if our triage incorrectly marked your case as eligible on the basis of the information you provided correctly and completely, and we later determine this ourselves. Expressly excluded from refund are all situations where your intake answers later turn out to be inaccurate, incomplete or imprecise (for example a will, contested or minor heirs, foreign assets, a business interest or other complexity that emerges during or after the intake), as well as situations where your situation changes after payment, even if the platform thereby becomes unusable for your situation. In the exceptional case of a triage error acknowledged by us on the basis of your accurate information, we refund the full amount within 14 days.
8. Waiver of the right of withdrawal (digital content)
In accordance with article VI.53.13° of the Belgian Code of Economic Law, by accepting immediate performance of the service after payment and expressly waiving your 14-day right of withdrawal (via the checkbox before payment), you lose your right of withdrawal once the service has been fully performed. The exception in section 7 still applies.
9. Limitation of liability
Nalenta provides its service as is, on the basis of general information and without any guarantee of result. To the maximum extent permitted by law, Nalenta expressly disclaims any liability for: (a) fines, surcharges, interest, late-payment interest or any other tax or administrative penalty imposed by VLABEL, SPF Finances, Belastingdienst, a municipality, a court or any other authority; (b) a late, incomplete, incorrect or rejected filing; (c) inaccurate, incomplete, outdated, misleading or fraudulent information that you or a third party provided to the platform; (d) incorrect or contested valuations of assets or debts; (e) missed deadlines, undelivered letters or emails, technical failures, platform unavailability, data loss or force majeure; (f) the acts or decisions of banks, notaries, insurers, employers or other third parties; (g) any indirect, consequential or immaterial damage, including lost profit, lost savings, reputational harm or emotional distress. Nalenta is liable only in case of fraud or wilful gross misconduct on its part. In any event and whatever the legal basis of the claim (contractual, tortious or otherwise), Nalenta's total aggregate liability towards you, for all claims arising out of or in connection with your use of the platform, is limited to the amount you have actually and effectively paid to Nalenta for your dossier (maximum € 99). If you use the platform free of charge (for example before payment), Nalenta's liability is fully excluded, except in case of fraud. You indemnify and hold Nalenta harmless against any third-party claim (including from co-heirs or tax authorities) arising out of information you provided through the platform or decisions you took on the basis of the platform.
10. Governing law and competent court
These terms and any use of the platform are exclusively governed by Belgian law, to the exclusion of conflict-of-laws rules. Any dispute arising out of or in connection with these terms or the use of the platform falls within the exclusive jurisdiction of the competent courts of Dendermonde (Termonde), without prejudice to mandatory jurisdiction rules applicable to consumers.